FAQ
🛋️ Products and Availability
What types of products do you offer?
We offer a selection of rugs, lighting, storage, decorative items, kitchen utensils, and home accessories.
Are items available in-store and online?
Our products are available to order now on omdecostore.com, as well as via WhatsApp at +237 671 423 650. We don't have a physical store at the moment.
Are the rugs washable?
Yes, most of our rugs are machine washable. Specific instructions are available on each product page.
How do I choose the right rug size?
We recommend measuring your floor space. For a living room, for example, choose a rug that extends slightly beyond the edges of the sofa for better visual balance.
🛒 Orders and Payments
How do I place an order?
Add your products to the cart and follow the checkout steps. You'll receive a confirmation email once your order is validated.
What payment methods do you accept?
Online: mobile payment (Orange Money, Moov, MTN), credit card.
In-store: cash, mobile money, credit card.
Can I change or cancel my order?
Yes, as long as it hasn't been shipped yet. Contact us quickly by phone or WhatsApp for any change requests.
🚚 Delivery and Pickup
Do you deliver throughout Cameroon?
We ship to all major cities in Cameroon via travel agencies or any other method of your choice.
What are the delivery times?
Between 1 and 5 business days depending on your chosen delivery location.
Can I pick up my order in-store?
We don't have a physical store at the moment. You place your order on our website omdecostore.com, and we deliver to Douala and Yaoundé. Rest assured, payment is made on delivery. For the rest of the country, we arrange shipments via travel agencies or any other method of your choice.
Is delivery free?
Delivery is free from 100,000 FCFA of purchase in the cities of Douala and Yaoundé. This only applies to purchases without a discount.
🔁 Exchanges and Returns
Can I return a product?
Yes. You have 7 days after receipt to request an exchange or store credit if the product is new and unused.
Are rugs exchangeable?
Yes, provided they haven't been used or washed and are returned in their original packaging.
Are there any non-returnable products?
Yes, sale or personalized items cannot be returned or exchanged.
📞 Contact and Customer Service
How can I contact you?
- 📞 Phone / WhatsApp: +237 671 423 650
- 📩 Email: contact@omdecostore.com
What are your hours?
Monday to Saturday, 9am to 7pm. Closed on Sunday.
Can't find your answer?
We're here to help. If you can't find the information you're looking for, don't hesitate to contact us directly. Our team will be happy to assist you.